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I keep getting an error message when I am trying to buy tickets
I am trying to buy tickets. I waited in line (via computer) and now, when I am trying to buy the tickets I get a message that says "You have reached this page due to an unexpected error"
Official
Response
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Due to overwhelming demand, coupled with serious technical problems experienced by our ticket provider, we have suspended the current on-sale. We're blown away by your amazing response to this year's Bonnaroo line up and unfortunately, the ticketing system was blown away as well. We share in your frustration and are taking the time to make sure that the problem is fixed. We will let you know by the end of the day Monday when tickets will go on sale (again). Thank you for your patience and understanding, we are confident that everyone who wants to attend this year’s festival will be able to purchase a ticket soon. And, by the way, if you did purchase your tickets, no worries....you're good to go. We're looking forward to seeing everyone down on the farm in June!
We will be making an announcement on our website, social media and through our mailer. Please stay tuned to those outlets for updates.
EMPLOYEE
Promoted
Responses
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I’m
ENRAGED!
4Ugh me too! trying for an hour and everytime I click the link to purchase it just reloads the page! COME ON BONNAROO PEOPLE its ridiculous that no one is responding to the 50 plus people who're having problems! Here Here to the person who said we should get the $234 pricing! This is BULLSH*T! -
6HERES A TIP TO THE ROO STAFF... DONT GIVE A 15 MINUTE TIME LIMIT IF IT TAKES 45 TO EVEN LOAD ONE PAGE! i get to the check out everytime and it runs out of time. ridiculous -
I’m
frustrated
5I think everyone on this topic should at LEAST get the $234 pricing! I'm pretty sure we've all been diligently trying... it's not our fault your servers can't handle all the traffic, so PLEASE BONNAROO STAFF - HELP US, PLEASE?!
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yes i experienced the same thing. i've been trying over and over since 12pm. i did get through once to the age verification and terms of conditions but once i clicked through it just froze...Comment -
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I got all the way to picking my tickets but couldn't buy them. Ahhhh! -
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me too!! Can not get past terms and conditions page -
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THIS IS F******* TERRIBLE!!! I HATE THIS!!! I've been trying to buy tickets since 12pm EST. I don't know what to do. -
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Same, This is my third try since noon -
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I’m
frustrated
Same here. Ditto to all this. Total crap.
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I also go all the way to purchasing tickets and then received the error. :(
Not happy -
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Me too! AND I KEEP GETTING IT! I sent them an email and no response yet. :( -
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2this is unacceptable, why hasn't anyone from bonnaroo replied to any of these posts?
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I’m
pissed
I got all the way to the point where I could put in my CC# and then the timer expired and now I haven't been able to get anywhere -
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I got all the way to processing my purchase and got the same error message, now i can't get past the age verification. The new layout sucks.
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i've been trying since noon and now i cant even get the ticket link to come up!! this is complete bs! -
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1Ok Ive tried:
3 different browsers close to 12 times.
The closest I got was the shopping cart at about 11:05 am hit continue, then error. Now it looks like price level 3 is sold out.
Dear tech people: I we will pay u! Just help us! -
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I'm wondering whether it's a browser/encryption issue.
This is one of the bits of info on the Terms and Conditions page:
"To purchase tickets using our web ticketing, your browser must have 128-bit encryption. To check what encryption your browser supports, click on “Help” and then “About” in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most browsers allow you to upgrade for free. For Microsoft Internet Explorer, you can upgrade to the latest version for free by clicking on the website here: http://www.microsoft.com/windows/ie/d.... asp"
I'm using Firefox and when I checked on the encryption it said all this bullcrap about how the website (www.bonaroo.com) does not support encryption.
I'm gong to try Safari. Hopefully this works because I do NOT want to have to download and install Internet Explorer just for this. So mad. You're starting the fest off badly, Bonaroo. -
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I got all the way to buying a ticket, then was told the P3 tickets were sold out. And now I keep getting the error message. Again and again and again -
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I’m
sad, confused, frustrated
so all of the tickets are up for grabs now? and level 3 looks like it sold out in literally 40 minutes.. I got the error, i tried on three different web browsers and still the same thing.. I'm totally totally bummed..
does this mean still that more tickets will go on sale for the next payment plan dates???
I really really really hope so..
I will pay right this second! if only I could get through!!! -
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I’m
Orion
It's the site they are having problems. I got all the way to putting an adress in with a P4 and groop rez.
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Just pathetic :( I realize y'all (roo) ain't software people but can't you afford to hire some that know wtf they are doing? So sad. I hope I get to go this year. Its my birthday too :(
Been trying since noon... Errors every time-
im trying to go for my birthday as well ;(((
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What browsers are being used by everyone else?
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I've tried firefox and chrome
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It took over 2 hours but I was able to purchase tickets using Google Chrome.
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I’m
frustrated
SAME HERE!!!! in que for 45 minutes, to get this same error message three different times. Emailed bonaroo, no response???? WTF??? And i was in line for the 2nd tier....now its on the 4th????? and no damn phone number listed???
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just wait till later theres a million phish phans trying to get tickets it won't sell out!!!-
goddddd I really hope so...
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i tried safari, firefox, and chrome. With chrome i got the furthest to the end but still got the error page https://s3.amazonaws.com/satisfaction...
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1Customer Service is closed??? Really???
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Yep, me too, and their phones are only open M-F, that shocked me more than anything! At least open up your phone lines..-
There a good reason they are closed today...I guarantee a lot of there workers would be quitting after today
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Why cant customer service handle telephone calls? They should atleast use ticket master they can handle the voulme of demand. We should be allowed to purchase at tier 3 for trying all day.
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Looks like I'm getting the same error message you all are getting. I've been trying to use Internet Explorer now I'm trying to use Google Chrome. I'm assuming that won't work either. NOT HAPPY! This is my first music festival so I'm willing to wait, but then again I WANT MY TICKET! No point in sending an email if everyone and their mom is too. This is slightly an impluse buy, but nevertheless I'm going to buy. Trying to have patience, but it's slowly fleeting! -
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This is a terrible nightmare. A bad trip.
So far Safari is working out all right....Made it to the Shopping Cart.....waiting.....waiting.... -
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I’m
being driven a bit crazy
I've used Chrome and Internet Explorer. This will be worked out some how. I also e-mailed but only got an automated message that was no help at all. anyone have any ideas on how to contact them?
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I’m
frustrated
5I think everyone on this topic should at LEAST get the $234 pricing! I'm pretty sure we've all been diligently trying... it's not our fault your servers can't handle all the traffic, so PLEASE BONNAROO STAFF - HELP US, PLEASE?!
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I can't get past the terms and conditions page, help?! And I'm sure we all deserve the $234 pricing, this is ridiculous!
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I’m
uber frustrated
Yea i'm sure it'll be worked out soon. Guess we'll just to exercise some patience. As soon as someone gets a response from them update us please!!!
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1ive been trying to buy since 11am on the dot (central time) and got all the way to hit check out and got the same error message. Thinking it was because i was using a work computer, I currently have my mom trying to buy on her computer, she got the error message initially but has finally updated and is in the process of trying to check out....GOOGLE CHROME WILL NOT WORK! it seems to need IE 7 or higher
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Got to what I thought would be the final page, gave me 15 mins to checkout but never went on to the final purchase screen....fail.- view 2 more comments
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what really sucks is that isnt the last page there is about 4 more screens and did you haer about the "city/state" button I dont give a ish if I have to pay 259 I just want my ticket....Sat was an epic let down as well as a fail, but i will still wait and purchase when they go on sale again (I am assuming they save the most tix for the tier 5). I just hope they fix the issues and make it a little more user friendlky. I am dyslexic(seriuos not joking) all those screen were relly confusing:(
Heres to round 2!!!! -
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damn that sucks.
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Ughh! Going into hour 2 of trying for a ticket and missed price tier! I got as far as the person above and booted...this is absurd!
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Hi Group-
Try this:
Shift + Command + Delete = clears your cookies/ empty your trash
My Boyfriend got through by doing this. It still takes FOREVER, but it did work for us. We used firefox.-
Where is Command?
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it's only on mac...ctrl for PC
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Bonnaroo help! Been trying over an hour. If anyone gets through please share how you did it. -
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1After an hour and fifteen minutes, and 10-15 errors at various stages, I finally got through. That was the most expensive "service fee" I've ever paid, and the worst online ticket service I've ever gotten. I think Ticketstoday should issue everyone who bought a ticket today a refund for their horrible service. At the least, I would like a public acknowledgment/apology for wasting all of our time. Either way, Bonnaroo, I hope you look for a different ticket company in the future.
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got to watch my tickets slip away....
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I've been trying to get the VIP tickets on safari & on my Android Phone since 12 EST. I initially got the error screen & now it's just a blank white page.-
Second the blank white page experience. I got all the way to the 'add extra junk' page, clicked 'Next', waited for 20 minutes, and just whiteness.
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This is garbage. The entire tier system is blanketed greed. I have been all the way through checkout 3 times with error messages at the end. It wont sell out today. This is just a huge waste of time on a Saturday. Bonnaroo and musictoday.com should be ashamed. -
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6HERES A TIP TO THE ROO STAFF... DONT GIVE A 15 MINUTE TIME LIMIT IF IT TAKES 45 TO EVEN LOAD ONE PAGE! i get to the check out everytime and it runs out of time. ridiculous
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I made it to checkout page and it timed out! AGAIN! 1.5 hours waiting, waiting, waiting.......
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I’m
frustrated
This is the worst customer service I have ever experienced. I went through everything since 12PM..TWICE! Finally got through, entered all my credit card information and then it went to the "Unexpected error" message. This is completely unacceptable. How can this happen? Where did my credit card info go? Did I buy a ticket? Can Bonnaroo help me?-
I'm sorry to say it but unless you got an e-mail with an order number you didn't get your ticket. happened to me too.
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Same thing happened to me, I was ready to pay for the tickets and it said error. I NEED those payment play tickets!
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hahahha yeah that just happened to me as well! This is RIDICULOUS! Its 2012 and they dont have servers strong enough to handle this? Disappointed and bonaroo staff should be embarrassed -
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I’m
frustrated
This is absolutely ridiculous. I've never had this many problems while trying to get Bonnaroo tickets online. I watched the Price 3 tickets sell out, while I received 10+ messages saying error received. If the staff don't do something to help us out, I'm going to be extremely upset. -
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success! 2 hours later! USE FIREFOX. CLEAR THE CACHET!
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After a few attempts I got mine on Safari too. I didn't need to make any changes...it just took time.
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been on the page for 2 hrs, gone through the checkout process 20+ times but each time i just don't have enough time. staff, please help us out here. -
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Hang in there people. I had been trying since noon as well with all the same problems. I just now was able to get in and get my tickets under Price Level 3. They are not sold out yet. There is hope !!!!!!!!! -
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1Hopefully see you all there! Good luck all. We should have a meet up and a beer together :) (On Bonnaroo of course! :))
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1why haven't the bonnaroo help staff commented on ANY of our posts? "Rebecca Bonnaroo" was answering a few general posts up until the ticketing site went active and now she and any other roo staff are nowhere to be seen. Don't leave us on our own to figure this out, please I beg you to give us some answers!!
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I’m
frustrated
has ANYONE found a solution?
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I got through using Safari.
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Im using safari and its not working!
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I’m
Livid
Well, some people have been successful, considering that the list of tickets available on stubhub continues to grow by the minute. It's cool, I've only wasted 2 hours this morning, might as well go pay double face value now. How can an even this large be so ill-prepared? How? Embarrassing.
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I think its even worse how the timer doesn't stop between pages, i've had 7 errors and 3 times that time has run out. -
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ugh. me too! I am sooo bummmed!...am i going to have to pay a hundred dollars more now on stub hub? -
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I’m
ENRAGED!
4Ugh me too! trying for an hour and everytime I click the link to purchase it just reloads the page! COME ON BONNAROO PEOPLE its ridiculous that no one is responding to the 50 plus people who're having problems! Here Here to the person who said we should get the $234 pricing! This is BULLSH*T!
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I refuse to buy from those big ticket companies and at a hiked up price. And it upsets me to think they had more success than us. They're just trying to make money!
If it turns out that we have to buy tickets from them because of the problems we are having with this website I suggest a boycott untill we get regularly priced tickets from Bonnaroo. What about all the people that need a payment plan? now the shceduling will be all messed up not to mention the big ticket companies don't have a payment plan. -
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I’m
angry
1PISSED. the loading takes up the entire 15 minutes to get my order together and I lost my tickets. again. this is the worsttttt I will get these tickets if its the last thing I do. why didnt they use ticketmaster????
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And then when I don't get the error message my order times out because each page takes 5 minutes to load. Ridiculous.
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I’m
sad
1Been trying since 12 like all y'all. If this were a line at an actual box office we would have been cut continuously all morning. I would really appreceate any response at all from the staff. -
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1Is there a customer service number I can call?
Over 2 hours of trying and still no luck.-
it appears that the phones are only open from monday to friday, and as myself and several others have mentioned already, none of the roo staff are responding to us here
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Yes, but you'll have to wait until Monday. Ridiculous, right?
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Im in the same boat guys! This is so frustrating!!!!!!!!!!! -
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remember waaay back...when to get tickets, if you couldn't make it to a box office you'd have to call and sit on the phone on hold for EVER..this is like that, except worse. -
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I’m
heated.
1Customer dis-service. I can't believe there are 20 screens to get through in this short amount of time. At least Coachella offered the opportunity to set up an account with credit card info to save speed up the process. What a waste of my time! I hope that the musicians are angry as well. I'm a fan of many on the list but this seems to be some sick corporate setup. Does Bonnaroo care? No they're going to sell tickets either way. It doesn't matter that scalpers can buy out all of the tickets while real fans sit on their computers with their dicks in their hands. Good job Bonnaroo! Way to perpetuate the sick money-grubbing cycle!
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1got all the way to putting address in and timed out AGAIN! all i want is my tickets, and to give bonnaroo my damn money.
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Finally got my tix. What a waste of a Saturday. BTW, I want to be refunded $10 because I had to buy them at Level 4.
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can you tell us what did and did not work for you?
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FINALLLLLLLLLLLLLLLY! GOT IT DONE AND CONFIRMED
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I’m
frustrated
This is ridiculous! There needs to be a way to contact bonarroo staff NOW. Just gave an email but who knows how long that will take? This website NEEDS a phone number ! -
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I’m
pissed off.
it was literally processing my order.
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i just got this error: Tickets for BONNAROO 2012 are not for sale until 2/18/2012 12:00:00 PM
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Been trying for 2:37 minutes....
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Now they suspended sales....UGH....
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I’m
frustrated
i lost ga3 tickets twice... but i finally got my ga 4.. so at least i can go.. but this was bs -
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someone needs to get in touch with us. i'm sure we'd all like to get on with our day, and not have to wait around to check for when tickets come on sale... will they send out an email??
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Got them! Finally! It's just pure luck IMO on how long it will take to load the pages....I got them with 55 seconds to spare
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I’m
annoyed but happy
For what it's worth, I just got tickets, and have been trying since 11 am CST... can't tell you how many times I got weird errors and page time outs. Wound up getting through with Firefox (clearing the cache). Pissed off that all the $234 tickets sold-out in my close to 2 hours of trying to get tickets... Did still manage to get in at $244.
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I’m
pissed
i'm gonna scream. -
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After 2 hours and 45 minutes finally success! BTW I thought maybe it could pull my city and state from the zip code, but you have to press the find city and state button.
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I got in through Safari. -
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I’m
pissed
Wow. Got pretty much to the end and it said I had nothing in my cart and then when it took me back to the event listings page and by then sales had been suspended. just my luck. there goes 2 hours down the drain!!
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I’m
ticked.
SERIOUS waste of my Saturday - 2 hours and 40 minutes in, was FINALLY entering in my credit card info (after over 100 failed attempts) when the website decides to suspend sales and I get yet ANOTHER error screen. The sale didn't go through, so I get to look forward to doing this all over again tonight and paying a premium for the higher-priced tickets. Ugh. The only thing that consistently works is the time-out function. This REALLY shouldn't be happening for Roo #11. Seriously.
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I'm hoping they have something planned for everyone that experienced this bullcrap. Their "announcement" for tonight better be good!!
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I’m
frustrated
Been on here since 12 and still couldnt get tickets.
Its not fair that i have been trying and trying and have to do it all over again this evening all for this to probably happen again. :/ -
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1lets all go to the Electric Forest!!! -
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I’m
sad
I tried 10 times...During my last attempt, I had 25 seconds left to go, hit the payment button, it said it was processing and then I get an error page. Then they disabled ticket sales. This is so upsetting....Why not just let my payment go through? I spent almost 3 hours working on this. -
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I've been on since the start and am having trouble also. My 15 mins has run out 4 times!! All I wanna dooo is go to Bonnaroooo :(
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I’m
sad
I really just hope that the sale is relaunced when I can actually be at my computer....My schedule is VERY hectic. Hence, why I want to escape to Bonnaroo...Please, for the love of all that is holy....I'm begging you.
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I’m
annoyed and empty-handed
1this was almost my worst ticket buying experience ever
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I was at the checkout page at 12:15 trying to buy the price level 3 ticket and it ran out of time because the page wouldn't load.!!!!!!!!! -
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For some reason it would time out before the page would load :( -
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I’m
confused
I tried for 2.5 hours earlier today and gave up. Thought I was computer problems but obviously not! Why would Bonnaroo allow something like this to affect their customers for hours before making an announcement. I will be getting in touch with them on Monday!!!
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Right Ive been trying since tickets went on sale!!! -
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Paid for my hotel this morning. I clicked buy tix at noon on my ipad2. Took 3 hours and about 15 attempts to get to the shopping cart. The count down started, by the time I got to the payment screen there was 1:30 left. Time ran out, Thanks Guys!!!!!
You should Condense everything to one page.-
the only problem with this reply is your sentence "paid for my hotel this morning"
are you crazy?? your going to 'roo and not staying on site?
Your missing the whole point of bonnaroo buddy! -
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Sammy I've been a bouncer, have done personal protection and band security for over 15 years. I have been on van tours and slept in a tour bus. From 07-08 I worked over 300 shows. This isn't including all the Biker events I've worked in my life. I saw the Grateful Dead in 1990 when I was 18. Trust me I have seen it ALL!!
It comes down to one thing. A fresh shower everyday and a break from the humidity. -
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I’m
Pissed off!
Almost two hours to get this far, took over 7 min to get off this page
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anyone hear of when they might re-open sales? I have everything booked but the tickets to the event.
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The notice says hopefully tonight. I haven't heard anything as of yet. -
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I really hope the sales open up again when I am free to be at the computer. My schedule during the week is too crazy for this. :-( Please let it be on a weekend.
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I am worried at this point, that I won't get the $234 price, or worse than that...
By the time the sight gets working, or Im not first back on it then it will all be sold out or $1400 vip tickets available. I just want my tickets!!!! -
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I logged in right at onsale time and took 45 min to get to unexpected error has occured, i had the timer running the whole time and kept trying to get the page to work but error message would not go away, why??? i took picture also does that give me some proof to help get the 234 price point that i had...???
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Well, since the staff is going to be working on it until at least Monday night, I have a suggestion. Put everything on one page so our timers don't run out 50+ times. Thanks roo staff!
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Dear Bonnaroo Team,
I propose that on Monday, when new tickets go on sale again, that the original $234 price gets honored. We understand that there were some server issues, however, as a loyal 'rooer for a few years, I think that it is only fair that you give us a break and help our pockets!
Looking forward to seeing you at the Farm, hopefully with an extra $10 bucks to spend on something else there!
-ROOOOO!!! -
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Hiya Bonnaroo.
I just wanted to tell you that I feel for the IT firm you are working with. I've been there when things went wrong due to scale.
Please make it right. Good luck. -
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Oh boy... they are doing this to make my anticipation worse... its a Bonnaroo Plot. -
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Due to overwhelming demand, coupled with serious technical problems experienced by our ticket provider, we have suspended the current on-sale. We're blown away by your amazing response to this year's Bonnaroo line up and unfortunately, the ticketing system was blown away as well. We share in your frustration and are taking the time to make sure that the problem is fixed. We will let you know by the end of the day Monday when tickets will go on sale (again). Thank you for your patience and understanding, we are confident that everyone who wants to attend this year’s festival will be able to purchase a ticket soon. And, by the way, if you did purchase your tickets, no worries....you're good to go. We're looking forward to seeing everyone down on the farm in June!
We will be making an announcement on our website, social media and through our mailer. Please stay tuned to those outlets for updates. -
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I’m
completely bummed and disappointed
I wasn't even aware of this forum at the time it was happening, I was just trying to email customer service. This is where I should have been to share my frustration after waiting twice directly at 12 on two different computers and browsers just to get to the email screen and get the error message. I am most definitely agreeing with the idea of releasing the 234 tickets again
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I’m
positive
lol, you all need to relax...this is not the kind of vibe Bonnaroo is all about...relax, the staff are not idiots, give them half a chance to fix the issue. It's just technology, not something personal..geeze. Reminds me of the Louie CK skit...don't be a noncontributing zero! :D https://www.youtube.com/watch?v=-Lkusi... -
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Its not bonnaroo I was upset with it is the technology. Just venting I didnt use any curse words or hexing :) -
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I think I purchased two tickets just now, but then I was going to post to FB and got an error. Can someone confirm that I did in fact purchase two! edreinstein@gmail.com
Thank you-
never mind, just got an email confirmation! 6 in a row! Bonnnnaaaarrrooooo!!!
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